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Compliments & Complaints

We welcome suggestions for improving our work in school. Be assured that, no matter what you want to tell us, our support and respect for your child will not be affected in any way. Please tell us of your concern as soon as possible. It is difficult for us to investigate an incident or problem properly if it took place some time ago.  We do appreciate the assistance we receive from parents in addressing any problems that arise.

 

Sending Compliments

Please send your compliments via email to office@stmarys.leics.sch.uk.  We also have a folder in the staff room which contains letters, cards and emails from visitors to our school with compliments.

 

Complaints (Updated March 2016)

We receive very few complaints. Problems sometimes arise from misunderstandings which are easily addressed. Most concerns and complaints can be sorted out quickly by speaking with your child's class teacher. When parents/carers and teachers treat each other with mutual respect and support, this provides a very good role model for all our children.

 

Procedure

Speak to the class teacher about your concern and try and resolve at this first level.  If you still have concerns, then you should arrange to see the Phase Leader:

            Foundation Stage        Mrs Owen

            Year 1/2                      Mrs Marvin

            Year 3/4                      Mrs Talbot

            Year 5/6                      Mr Roper

If there is still a concern, you can arrange a meeting with the Headteacher.

 

There may be a time that an appointment will be made with the Headteacher and this is used discretionally depending on the concern.  Our first port of call is to resolve any issue informally first.

 

To view a full copy of our Complaints Policy please click here.  Alternatively, you can request a copy from the school office.  We use the model provided by the Local Authority.

 

Our aim is to find a way forward together which serves the best interest of both the school and your child.

 

In the unlikely event of the problem remaining unresolved you can put your complaint in writing and, if necessary, could subsequently refer it to the Chair of Governors.

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