Sending Compliments

Please send your compliments via email to office@stmarys.leics.sch.uk.  We also have a folder in the staff room which contains letters, cards and emails from visitors to our school with compliments. We have a Visitor's Book that we like parents to write in after watching their child in a Class Assembly or after receiving a Gold Award.

Here are some of the many extracts from the book:

Young Voices - 3rd February 2025

'Amazing! Congratulations Kids & Teachers'

'The children sang beautifully.  Really enjoyed the mini concert. Well done!'

Chanel Class Workship - 5th February 2025

'Fantastic performance and a great message for the kids to learn'

'Amazing - really enjoyed'

FS/KS1 Gold Award - 13 February 2025

'Well organised, thank you'

'Lovely assembly, fantastic stuff'.

KS2 Gold Award 

'Lovely assembly.  Well done childre'.

'Great achievements by you all and lovely remarks from your teacher. Well done everyone'.

'Well done all. Super proud of everyone!'

Our visitor book is available to view more of the fantastic comments made. 

Complaints

We welcome suggestions for improving our work in school. Be assured that, no matter what you want to tell us, our support and respect for your child will not be affected in any way. Please tell us of your concern as soon as possible. It is difficult for us to investigate an incident or problem properly if it took place some time ago.  We do appreciate the assistance we receive from parents in addressing any problems that arise.

Problems sometimes arise from misunderstandings which are easily addressed. Most concerns and complaints can be sorted out quickly by speaking with your child's class teacher. When parents/carers and teachers treat each other with mutual respect and support, this provides a very good role model for all our children.

Procedure

Speak to the class teacher about your concern and try and resolve at this first level.  If you still have concerns, then you should arrange to see the Phase Leader:

            Foundation Stage-Mrs Corley and Mrs Jenkinson

            Years 1/2-Mrs Mosedale

            Years 3/4-Mr Roper

            Years 5/6- Mrs Talbot

If there is still a concern, you can arrange a meeting with the Headteacher.

There may be a time that an appointment will be made with the Headteacher and this is used discretionally depending on the concern.  Our first port of call is to resolve any issue informally first.

Our aim is to find a way forward together which serves the best interest of both the school and your child.

In the unlikely event of the problem remaining unresolved you can put your complaint in writing using guidance from the complaints policy below.  Please refer it to the Chair of Governors via office@stmarys.leics.sch.uk 

(Whilst we strive to provide an outstanding education for all our children we do have procedures in place in case there are complaints by parents or carers. These obligations date from 1^st September 2003 under section 29 of the Education Act 2002, which requires all schools to have in place a procedure to deal with complaints relating to their school and to any community facilities or services that the school provides.)